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What Operationally Consistent Client Service Actually Looks Like

Client service in insurance gets talked about primarily in terms of relationships. The pr…

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Turning MGA Growth into Staying Power

The success of MGAs needs little introduction. For the past several years, the MGA story …

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The Agentic Agency: Changing How Agency Work Gets Done

For all the attention artificial intelligence is getting in insurance, the fundamental va…

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Founder mode for agency owners: Stay hands-on, not the bottleneck

Key Takeaways Founder mode means staying hands-on with what matters, not doing every task…

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Is my insurance agency too small for an agency management system?

Key Takeaways Agency size isn’t the deciding factor for an agency management system, but …

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Risk & Insurance Education Alliance Launches Self-Paced CIC Personal Lines Course

Insurance professionals face a growing challenge: keeping up with complex coverage issues…

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Unpacking Warehouse Legal Liability

Historically, Warehouse Legal Liability (WHLL) has been a complicated line with many gray…

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Using AI in Your Insurance Agency? Don’t Overlook the New E&O Risks

How are you using AI at work? Are you using AI only to write emails or summaries, and fee…

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Is your agency ready for commercial lines? A 5-point readiness check

Key Takeaways Readiness for commercial lines is something you can score point by point, n…

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Three ways AI is reshaping independent insurance agencies

AI is changing the independent insurance channel right before our eyes. It’s happening so…

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Breaking the Mold: The Role of MGA Innovation in Today’s Specialty Market

From evolving liability trends to niche, hard-to-place exposures, today’s environment dem…

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From Uncertainty to Underwriting: How Specialty Markets Arise

Insurance has always been about helping people and businesses navigate uncertainty. And t…

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What captive agents underestimate about running their own agencies

Key Takeaways As a captive, your carrier hands you the technology. As an independent, you…

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Why Every Commercial-Lines Agency Needs AI Risk Fluency

Over the past year, artificial intelligence has quietly moved from experimentation to eve…

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How Ben Williams Insurance Group went from paper and pen to instant answers

Key Takeaways A client call is only as fast as the information behind it – digging throug…

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The Implementation Gap: Why Good Technology Fails Inside Good Brokerages

One of the more consistent things I have observed working with brokerage teams on technol…

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Severe Convective Storms Demand Closer Attention

Severe convective storms (SCS) are no longer a secondary concern in the catastrophe (CAT)…

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Specialize Your Expertise: Alliance Programs for Construction, Restaurant, Workers Compensation, Cyber, and Environmental Risks

Do you work with contractors or restaurants? Maybe Workers Compensation is your field? Or…

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The Modern Insurance Agency Management System: Essential Features for Growth

As an independent agent, you wear a lot of hats. The last thing you need is a management …

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Stay in Your Lane – Part 2

NOTE: This is the second part of a two-part series by guest contributor, Michael Gay. Her…

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