Like many industries, insurers made fast and dramatic changes in response to COVID-19 to keep operations running smoothly and customers supported. With vaccinations hinting at a return to “normal,” it’s a perfect time to do a data-driven post-mortem on how insurers responded to the pandemic. What actions were taken, what were the lessons learned and…

Moving beyond 2020: A review of how insurers pivoted during COVID-19



from Accenture Insurance Blog https://ift.tt/3f8UNCs