It took a global pandemic to accelerate digital transformation in the life and annuity industry. COVID-19 prompted major changes in the way we live and work, thrusting consumers of all ages and digital abilities online, like it or not. But the pandemic isn’t the only driver of change in the industry. Consumer behavior had already…

How customer experience powers new life insurance business



from Accenture Insurance Blog https://ift.tt/3vuW1zC